Performance Pledge

Performance Pledge Reports

Address : UM Wu Yee Sun Library (E2)
  University of Macau
  Avenida da Universidade, Taipa, Macau, China
Tel. : (853) 8822-8160/8170
E-mail : lib_suggestion@umac.mo

Service Hours

Monday to Thursday 09:00 to 20:30
Friday 09:00 to 20:15
Saturday 09:30 to 17:30
Sunday 10:30 to 18:30

Closed on Public Holidays

Mission

Target Groups

Performance Pledge

PP Service Service Quality Indicator Achievements in (2016 Jan - Dec) Remarks
1. Library User Service Queuing Up for General Circulation Services Complete within 7 minutes in rush hours (11:00 am-14:30 pm), 5 minutes in normal hours (sampling survey only) 100%
  Reader's Requests in Locating Books Reply within 3 working days 100%
  Handling of “Library Item Lost” Procedure Complete within 3 working days 100%
  Providing Online Reference Service to Remote Readers Complete within 5 working days 99.7%
  Notifying Readers that Hold Item(s) Available for pick up Complete within 1 working day 100%  
  Sending out Overdue Notices Complete within 1 working day 100%  
2. UM Identification Card Issuance Outside User Library Borrower's Card Application Complete within 4 working days 100%
Handling Outside Users Checkout & Deposit Refund Procedure. Complete with 7 working days 100%
Handling of “Library Card Lost” Procedure Complete within 3 working days 100%
  Outside Users Applying to Amend Personal Particulars Complete within 1 working day 100%  
3. Library Collection Management Urgent Cataloging Request Complete within 2 working days 100%  
4. Activity Arrangement Library Orientation Application Reply within 3 working days 100%

 

Scope of Services

Suggestions and Complaints

Please send your comments or complaints by mail, fax or e-mail to:

UM Wu Yee Sun Library, University of Macau
Address : UM Wu Yee Sun Library (E2)
  University of Macau
  Avenida da Universidade, Taipa, Macau, China
Tel. : (853) 8822-8160/8170
E-mail : lib_suggestion@umac.mo